Posted November 13, 2015

Voluntary Window Shade Recall on Select Shades Made by Carra Imports

The team has been notified by one of our vendors, Carra Imports, of a voluntary product recall on select shades sold between 2010 and 2015.

This recall concerns a potential child safety issue and offers a free retrofit kit to replace a tensioning device on those specific products.

Customers may receive those free retrofit kits from Carra Imports directly by calling: 800-845-8637 from 8:30 a.m. to 5 p.m. (ET) Monday through Friday.

We are always happy to review your past orders and ensure that your window treatments are as safe as possible. Give us a call at: 800.505.1905

Your family’s safety is hugely important to us. Learn more about keeping your home safer for kids here:

Read on and find the official Carra Imports recall announcement here:

Window Shades Recalled by Carra Imports Due to Strangulation Hazard (Recall Alert)

Carra Imports of Middleton, Wis., and Carra USA of Jamaica, N.Y., are recalling about 55,500 window shades.

Strangulation can occur when a cellular, roller and soft horizontal shade’s continuous loop pull cord or bead chain is not attached to the wall with a tension device and a child’s neck becomes entangled in the free-standing loop.

Strangulation with Roman shades can occur when a child places his/her neck between the exposed inner cord and the fabric on the backside of the shade or when a child pulls the cord out and wraps it around the neck.

No incidents or injuries have been reported.

This recall involves custom made-to-order cellular, roller, soft horizontal and Roman style solar shades. The shades were sold in a variety of custom sizes and colors. The shades do not have any identifying labels or markings.

The shades, manufactured in Turkey, were sold online and by phone orders at, Blinds Century (aka American Blinds) , Blinds Wholesale, HomeCraft, Home Depot,, Nobrainer Blinds, Office Depot, Rugs Direct BFC, Steve’s Blinds, Wayfair and Window World Blinds for between $35 and $775.

The cellular shades were sold from August 2014, through February 2015. The roller shades were sold from September 2010, through September 2013. The soft horizontal shades were sold from July 2010, through March 2012. The Roman shades were sold from September 2010, through July 2013.

Consumers should immediately stop using the recalled window shades and contact Carra for a free repair kit. If the recalled cellular, roller and soft horizontal shades do not have hold down devices installed, contact Carra Imports to receive a repair kit which includes a hold down device and instructions to install it.

The repair kit for the Roman shades includes instructions to remove the pull cords and to install metal rings to raise and lower the shades to remove the hazard. Carra is directly contacting consumers who purchased the recalled window shades.

Consumers may contact Carra Imports at 800-845-8637 from 8:30 a.m. to 5 p.m. (ET) Monday through Friday, or online at for more information.

ABOUT BLINDS.COM (, a Home Depot company, is the world’s largest online window covering store, covering over a million windows a year since 1996. With a cutting edge online ordering system and ‘The Window Shopper’ augmented reality shopping iPhone app, makes ordering custom blinds, shades, shutters and draperies a no brainer with huge savings and selection. offers installation videos, award winning customer service and a SureFit Guarantee to make buying blinds online surprisingly easy and stress-free. Go online to to shop or call 1-800-505-1905 to speak to one of 100+ US-based blinds experts.


Katie Laird Public Relations Contact