Posted August 28, 2017

Hurricane Harvey arrives – but is still here to help!

Houston-based community impacted by Hurricane Harvey – orders continue to be shipped and customer service ready to help. Callers might experience some longer than usual wait times, but we are ready to support you!

(update: 9/4/2017) With the arrival of Hurricane Harvey, which is being called ‘the largest flood storm in US history’, our Houston-based team is still hard at work for our customers, while tending to our families and homes.

How is the team doing?

Our team continues to support each other as the flooding, in some communities, continues in the Houston area.  We appreciate all of your well-wishes and patience – please know that your words mean so much to us!

How can I help those affected by Hurricane Harvey?

Two organizations that could use your immediate support are:

Will Hurricane Harvey impact my blinds order?  No!

Your orders are made in factories away from hurricane affected areas.  This means that your order should NOT be impacted by the weather in Texas.

Where are my samples orders?

Unlike your custom window covering orders – that are made in facilities around the world – we fulfill your free sample orders directly from our Houston office, which is currently closed due to extreme weather conditions.  This means that there will be a temporary delay in receiving your samples orders,  but rest assured that we are working on it!

How can I get help on existing order?

We are still here to support you through our usual channels:

Please note that call wait times may be longer than usual.  We look forward to talking to you soon!