3 Tips for Leveraging Social Media Feeback to your Call Center

Is the voice of your customer reaching all of the ears that it should in your company?  Sharing important information doesn’t happen by accident and Katie has 3 helpful tips for ensuring customer feedback gets to your entire team:

  1. If it matters, visualize it
  2. Bake social – and customer feedback – into your culture
  3. Think beyond the comment card

Read on for more helpful tips on the Frost & Sullivan Customer Contact eBulletin here.